oneclick Cloud Statuspage - Connection issues (mostly timeout at step 8) – Incident details

All systems operational

Connection issues (mostly timeout at step 8)

Resolved
Degraded performance
Started about 2 years agoLasted about 19 hours

Affected

Oneclick Platform

Degraded performance from 1:00 PM to 2:32 PM, Operational from 1:24 PM to 8:08 AM

oneclick.services Core International

Degraded performance from 1:00 PM to 1:24 PM, Operational from 1:24 PM to 8:08 AM

de.oneclick.services Core Germany

Degraded performance from 1:00 PM to 1:24 PM, Operational from 1:24 PM to 8:08 AM

Streaming Cluster Germany – Central

Degraded performance from 1:00 PM to 1:24 PM, Operational from 1:24 PM to 8:08 AM

Streaming Cluster Germany – Magdeburg

Degraded performance from 1:00 PM to 2:32 PM, Operational from 2:32 PM to 8:08 AM

Streaming Cluster USA East Coast – South Carolina

Degraded performance from 1:00 PM to 2:32 PM, Operational from 2:32 PM to 8:08 AM

Updates
  • Resolved
    UTC
    Resolved

    In a data centre where a oneclick™ service is running, an incompatibility problem occurred after an update. The problem was identified and resolved. The service is now running stable again.

  • Monitoring
    UTC
    Monitoring

    The problem has been fixed. We are currently monitoring.

  • Identified
    UTC
    Identified

    We identified a problem and are currently working on a fix.

    Our Datacenter / Streaming Cluster in Netherlands should have been fixed already.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.