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Acronis plans a maintenance in the Acronis datacenter eu-5 (Switzerland). Backups might be delayed in that period which might affect a noticeable slow down in network performance.
Acronis Cloud Team will carry on an infrastructure activity to migrate the IP addresses under new Firewall for an overall better quality of the provided Acronis services.
Acronis Services may become unavailable for up to 2 hours during the activity.
The Contabo Datacenter in Nuremberg will be dissolved. All VPS and VDS products will be migrated.If your VPS/VDS is set to migrate we have contacted you directly.
Depending on where your VPS/VDS will be migrated to the outage will be up to 2 hours.
Acronis is planning a scheduled maintenance during that time. oneclick customers with "Managed Backup" service are affected by this maintenance. Backups that are scheduled during the mentioned time window might not be started and might be started after the maintenance is finished. This means that backups (usually scheduled outside of office-hours) might run on the 4th of October during business hours affecting network performance.
Details about the planned maintenance:
Maintenance timeline (GMT +02): 03 October 2024 08:00 PM - 04 October 2024 12:00 AM
Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 24.09 release.
Acronis Cyber Protect Cloud will have a global Maintenance from 16 September 2024 12:00 PM - 16 September 2024 02:00 PM (GMT +00)
Services impact: Acronis services will become unavailable for up to 30 minutes during the activity.
Our Cloud Provider Contabo has a major outage at their Nuremberg Data Center.They are working on fixing the issue: https://contabo-status.com/
We have identified problems in the public internet which caused the problems. The problems are resolved and the services should be available again.
We continue to investigate possible causes.
We are currently experiencing problems with Cloud Infrastructure at datacenters from the Cloud Provider Exoscale. This leads to possible problems with connecting to the ressources, servers, and applications that are using Exoscale Infrastructure.
We are currently investigating this incident.
We are planning for a scheduled maintenance during that time.During the maintenance our services will be temporarily not available.
This incident has been resolved. The network problems have been solved by the internet provider.
Aug 2024 to Oct 2024
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