oneclick Cloud Statuspage - Notice history

Managed Backup under maintenance

Notice history

Dec 2024

Maintenance for our Kubernetes Cluster
Scheduled for December 17, 2024 at 4:00 PM – 7:00 PM about 3 hours
  • Planned
    December 17, 2024 at 4:00 PM
    Planned
    December 17, 2024 at 4:00 PM

    We are planning for a scheduled maintenance during that time.
    It may cause connection interruptions, for a few seconds.

Acronis Maintenance Data Center eu5
Scheduled for December 06, 2024 at 7:00 PM – December 07, 2024 at 11:00 AM about 16 hours
  • In progress
    December 06, 2024 at 7:00 PM
    In progress
    December 06, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    December 06, 2024 at 7:00 PM
    Planned
    December 06, 2024 at 7:00 PM

    Acronis is planning for a scheduled maintenance of eu5 datacenter (Zurich, Switzerland) during that time. This might affect your managed backups. Backups might be delayed during that time.

Nov 2024

Outage at Exoscale
  • Resolved
    Resolved

    This incident has been resolved. The Exoscale portal is reachable again.

  • Investigating
    Investigating

    We are currently investigating this incident.

Server not reachable (Contabo)
  • Resolved
    Resolved

    This incident has been resolved by Contabo:

    RESOLVED: The problem causing service disruption in Dusseldorf and Hub Europe datacenters has been resolved and all services are now back online. There will be no further updates on this matter.

    Should you still experience an issue with your services please contact our support.

  • Update
    Update

    Contabo is currently experiencing issues in their Dusseldorf data center that may affect servers located in this datacenter.

    From https://contabo-status.de/:
    Our team is actively investigating the situation to identify the root cause. The investigation is underway by our technical team.

  • Update
    Update

    Continued updates on Contabo - Contabo Server Status:
    Our technical team has identified the root cause of the ongoing incident. Our skilled technicians are currently working diligently to recover all affected host systems as quickly and efficiently as possible.

  • Identified
    Identified

    New Information from Contabo - Contabo Server Status:

    We are currently experiencing issues in our Dusseldorf data center that may affect servers located in this datacenter. Our team is actively investigating the situation to identify the root cause. The investigation is underway by our technical team.

  • Investigating
    Investigating

    We are currently investigating this incident.
    Some at Contabo hosted servers are not reachable.
    We have informed contabo about this incident, please also look on their status page: Contabo Server Status

Acronis Datacenter Maintanence
  • Completed
    November 06, 2024 at 11:30 PM
    Completed
    November 06, 2024 at 11:30 PM
    Maintenance has completed successfully
  • In progress
    November 06, 2024 at 7:30 PM
    In progress
    November 06, 2024 at 7:30 PM
    Maintenance is now in progress
  • Planned
    November 06, 2024 at 7:30 PM
    Planned
    November 06, 2024 at 7:30 PM

    Acronis plans a maintanence in the Acronis datacenter eu-5 (Switzerland).

    Acronis Services may become unavailable for up to 2 hours during the activity.

    Affected by maintenance: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud

Oct 2024

Exoscale API outage
  • Resolved
    Resolved

    Exoscale reported fixed API and stable situation at 9.48am.

    https://exoscalestatus.com/incidents/178556

  • Investigating
    Investigating

    Exoscale is having issues with their API this morning. It has first been reported at 8.45 am.

    This is affecting oneclick users using Exoscale Cloud Subscriptions: VM status might not be synced correctly, VMs can not be switched on/off via the API.

    Exoscale Statuspage: https://exoscalestatus.com/incidents/178556

Acronis Datacenter Maintenance
  • Completed
    October 26, 2024 at 2:00 AM
    Completed
    October 26, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    October 25, 2024 at 4:00 PM
    In progress
    October 25, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    October 25, 2024 at 4:00 PM
    Planned
    October 25, 2024 at 4:00 PM

    Acronis plans a maintenance in the Acronis datacenter eu-5 (Switzerland). Backups might be delayed in that period which might affect a noticeable slow down in network performance.

Login problem
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Some users are experiencing issues when logging in to https://oneclick.services. If you encounter this problem, please contact us at support@oneclick-cloud.com.

    We are currently investigating this incident.

Acronis Datacenter Maintenance
  • Completed
    October 23, 2024 at 11:00 PM
    Completed
    October 23, 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    October 23, 2024 at 10:00 PM
    In progress
    October 23, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    October 23, 2024 at 10:00 PM
    Planned
    October 23, 2024 at 10:00 PM

    Acronis Cloud Team will carry on an infrastructure activity to migrate the IP addresses under new Firewall for an overall better quality of the provided Acronis services.

Acronis Cyber Protect Maintenance
  • Completed
    October 10, 2024 at 9:00 PM
    Completed
    October 10, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 10, 2024 at 5:00 PM
    In progress
    October 10, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    October 10, 2024 at 5:00 PM
    Planned
    October 10, 2024 at 5:00 PM

    Acronis Services may become unavailable for up to 2 hours during the activity.

Oct 2024 to Dec 2024

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