oneclick™ System status - Notice history

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Jun 2025

JUN12
Acronis Data center maintenance
CompletedMaintenance1 hour 30 minutes
  • Completed
    June 12, 2025 at 9:30 PMUTC
    Completed
    June 12, 2025 at 9:30 PMUTC
    Maintenance has completed successfully
  • In progress
    June 12, 2025 at 8:00 PMUTC
    In progress
    June 12, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 12, 2025 at 8:00 PMUTC
    Planned
    June 12, 2025 at 8:00 PMUTC

    We are planMaintenance details: Acronis Team will carry on maintenance of Acronis Monitoring services, switching to newer and more reliable database instance. This migration is essential to ensure optimal performance, security, and stability of our services.ning for a scheduled maintenance during that time.

JUN5
Acronis Data center maintenance
CompletedMaintenance3 hours
  • Completed
    June 05, 2025 at 11:00 PMUTC
    Completed
    June 05, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 05, 2025 at 8:00 PMUTC
    In progress
    June 05, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 05, 2025 at 8:00 PMUTC
    Planned
    June 05, 2025 at 8:00 PMUTC
    We are planning for a scheduled maintenance during that time.
JUN4
Acronis Data center maintenance
CompletedMaintenance4 hours
  • Completed
    June 04, 2025 at 10:30 PMUTC
    Completed
    June 04, 2025 at 10:30 PMUTC
    Maintenance has completed successfully
  • In progress
    June 04, 2025 at 6:30 PMUTC
    In progress
    June 04, 2025 at 6:30 PMUTC
    Maintenance is now in progress
  • Planned
    June 04, 2025 at 6:30 PMUTC
    Planned
    June 04, 2025 at 6:30 PMUTC
    We are planning for a scheduled maintenance during that time.
JUN4
Acronis Data center maintenance
CompletedMaintenance1 hour
  • Completed
    June 04, 2025 at 7:00 PMUTC
    Completed
    June 04, 2025 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 04, 2025 at 6:00 PMUTC
    In progress
    June 04, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 04, 2025 at 6:00 PMUTC
    Planned
    June 04, 2025 at 6:00 PMUTC

    Maintenance details: Acronis Team will carry on maintenance of Acronis Monitoring services, switching to newer and more reliable database instance. This migration is essential to ensure optimal performance, security, and stability of our services.

May 2025

Major Incident - oneclick Access is Down
ResolvedMajor outage42 hours
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
MAY27
Update of our certificates in our oneclick™ clusters
CompletedMaintenance3 hours
  • Completed
    May 27, 2025 at 9:00 PMUTC
    Completed
    May 27, 2025 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 27, 2025 at 6:00 PMUTC
    In progress
    May 27, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 27, 2025 at 6:00 PMUTC
    Planned
    May 27, 2025 at 6:00 PMUTC

    Wir werden am 27.05.2025 ein Update unserer Zertifikate im oneclick™ Cluster durchführen.

    Das Update wird zwischen 20:00 Uhr und voraussichtlich 23:00 Uhr (UTC+2) stattfinden. Eine Downtime ist nicht zu erwarten, in Einzelfällen kann es aber zu kurzen Verbindungsabbrüchen im genannten Zeitfenster kommen.

    Wir bitten Euch das Update in Eure Prozesse einzuplanen.

    We will carry out an update of our certificates in our oneclick™ clusters on 27.05.2025. The update will take place between 8:00 pm and probably 11:00 pm (UTC+2). A downtime is not expected, but in individual cases there may be short connection interruptions during the specified time window.

    We kindly ask you to schedule the update in your processes.

Problems with Okto SSO
ResolvedDegraded performance38 minutes
  • Resolved
    UTC
    Resolved

    We have identified cache issues in third party systems and fixed the issue. Login using Okta SSO is working again.

  • Investigating
    UTC
    Investigating

    We observed login problems with Okta SSO. We are currently investigating this incident.

MAY13
oneclick Cluster-Update: 13.05.2025 (20:00-23.00Uhr UTC+2)
CompletedMaintenance3 hours
  • Completed
    May 13, 2025 at 9:00 PMUTC
    Completed
    May 13, 2025 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    May 13, 2025 at 6:00 PMUTC
    In progress
    May 13, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 13, 2025 at 6:00 PMUTC
    Planned
    May 13, 2025 at 6:00 PMUTC

    Wir werden am 13.05.2025 ein Update unserer oneclick™ Cluster durchführen.

    Das Update wird zwischen 20:00 Uhr und voraussichtlich 23:00 Uhr (UTC+2) stattfinden. Eine Downtime ist nicht zu erwarten, in Einzelfällen kann es aber zu kurzen Verbindungsabbrüchen im genannten Zeitfenster kommen.

    We will carry out an update of our oneclick™ clusters on 13.05.2025. The update will take place between 8:00 pm and probably 11:00 pm (UTC+2). A downtime is not expected, but in individual cases there may be short connection interruptions during the specified time window.

MAY8
Acronis Cyber Protect: FRA Data center migration
CompletedMaintenance15 hours
  • Completed
    May 09, 2025 at 1:00 PMUTC
    Completed
    May 09, 2025 at 1:00 PMUTC
    Maintenance has completed successfully.
  • In progress
    May 08, 2025 at 10:00 PMUTC
    In progress
    May 08, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 08, 2025 at 10:00 PMUTC
    Planned
    May 08, 2025 at 10:00 PMUTC

    Acronis will be migrating operations to a new data center to enhance data center and network performanceRecovery from backups will not be available over the duration of the migration process.

Apr 2025

APR16
oneclick platform core update
CompletedMaintenance30 minutes
  • Completed
    April 16, 2025 at 6:30 PMUTC
    Completed
    April 16, 2025 at 6:30 PMUTC
    Maintenance has completed successfully
  • In progress
    April 16, 2025 at 6:00 PMUTC
    In progress
    April 16, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 16, 2025 at 6:00 PMUTC
    Planned
    April 16, 2025 at 6:00 PMUTC

    We will carry out an update of our oneclick core services on 16th of April 2025 to improve the performance of our platform.
    The update will take place between 8:00 pm and probably 8:30 pm (UTC+2). A downtime is not expected, but in individual cases there may be short connection interruptions during the specified time window.

    We kindly ask you to schedule the update in your processes.

    Am 16.04.2025 werden wir ein Update unserer oneclick Core-Services durchführen, um die Performance unserer Plattform zu verbessern. Das Update wird zwischen 20:00 Uhr und voraussichtlich 20:30 Uhr (UTC+2) stattfinden. Eine Downtime ist nicht zu erwarten, in Einzelfällen kann es aber zu kurzen Verbindungsabbrüchen im genanntem Zeitfenster kommen.

    Wir bitten Sie das Update in Ihren Prozessen einzuplanen.

    For further information please refer to our statuspage / Weitere Informationen finden Sie auf unserer Statuspage: https://status.oneclick-cloud.com/

APR9
Acronis Data Center Maintenance
CompletedMaintenance4 hours
  • Completed
    April 10, 2025 at 12:00 AMUTC
    Completed
    April 10, 2025 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progress
    April 09, 2025 at 8:00 PMUTC
    In progress
    April 09, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 09, 2025 at 8:00 PMUTC
    Planned
    April 09, 2025 at 8:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Exoscale DNS Issues
Resolved4 hours 30 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
Acronis C2C Issues
Resolved18 hours 51 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We would like to notify you that Acronis Cyber Protect Cloud in the Europe (Switzerland (EU5) C2C) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.

    Service impact: Some customers might be unable to reach C2c.
    Affected by incident: C2C
    Not affected by incident:

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