We implemented a fix and are all services are up and running again.
Customers might still experience occasional disconnects in the next couple of hours, if some services are restarted.
We are continuing to monitor our systems and will post a post mortem of the incident here on our status page.
Update
Update
We implemented a fix for de.oneclick.services (core services) - Login at de.oneclick.services is possible again. Due to work in progress customers might still experience disconnects.
We are are still working on a fix for our streaming cluster (delivery services / datacenter) Germany - Magdeburg.
Identified
Identified
We identified a problem with OTC ressources and are continuing to work on a fix for this incident.
Investigating
Investigating
Currently OTC services are down which impact login and usage of our OTC Cluster de.oneclick.services.