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Notice history
Oct 2025
- ResolvedResolved
This incident has been resolved.
The reason for the incident was a temporary disruption to our server environment.
This was caused by an unintentional change to internal network settings. As a result, systems were only accessible to a limited extent for around two hours.
Your data and applications remained secure at all times. Normal operation has been fully restored, and preventive measures have been implemented.
We appreciate your understanding.
- MonitoringMonitoring
We implemented a fix and are currently monitoring the result.
oneclick.services should be available again. Please check and contact our support team if you are still experiencing issues.
Thank you.
- UpdateUpdateWe are continuing to work on a fix for this incident.
- IdentifiedIdentified
We identified a possible cause and are currently working on a fix for this incident.
Update 2.56pm (UTC+2):
We further identified possible causes and startet to implement fixes. Progress is ongoing and we will soon give more updates.
- InvestigatingInvestigating
We are currently investigating reports that our main website, oneclick.services, is returning intermittent 503 Service Unavailable errors for some users. Our engineering team is actively working to identify the cause and restore full availability as soon as possible.
We will provide an update as soon as we have more information.
Thank you for your patience and understanding.
Sep 2025
- CompletedSeptember 18, 2025 at 10:00 PMCompletedSeptember 18, 2025 at 10:00 PMMaintenance has completed successfully
- In progressSeptember 18, 2025 at 4:00 PMIn progressSeptember 18, 2025 at 4:00 PMMaintenance is now in progress
- PlannedSeptember 18, 2025 at 4:00 PMPlannedSeptember 18, 2025 at 4:00 PM
Dear oneclick™ User
On 18th of September 2025 we will migrate our oneclick™ core (oneclick.services) and our data center Netherlands/Eemshaven to new servers to improve the performance of our platform services.
During this migration, the oneclick™ platform at https://oneclick.services/ will be unavailable from 6.00pm to 12pm on 18th of September 2025 (UTC+2). Please consider this downtime in your planning and operations.
During the migration, our IP addresses will change. As a result, you may need to take certain actions to ensure that your systems remain accessible!
For details, please refer to our documentation: Whitelisting oneclick™ IP addresses
Is your cloud infrastructure “Managed by oneclick™”?
In that case, our support team will take care of whitelisting access to your target systems in the cloud (Step 2).
ACTION REQUIRED:
If you manage your infrastructure yourself, you must take the following measures by September 18, 2025:
Whitelist for outbound traffic: *.oneclick.services
If you use restrictive outbound rules in your networks, whitelist our new IP addresses. If you whitelisted the old IP addresses, please also whitelist our new IP addresses:
Old IP addresses (valid until Sept 18, 2025):
35.204.150.13 und 35.204.190.65
New IP addresses (effective from Sept 19, 2025):
168.119.21.4
Data center (streaming cluster) Netherlands - Eemshaven:
Not sure which data center you use? Check your system data.Allow access from our new data center to your target systems. Allow all protocols used, e.g. port 3389 TCP for RDP access, in all firewalls used (NSGs in cloud environments, perimeter firewalls, Windows Firewall, etc.):
Old IP address (valid until Sept 18, 2025):
35.204.243.120
New IP address (effective from Sept 19, 2025):
168.119.21.5
VPN connection between your network and oneclick™
If you have configured a VPN connection to oneclick™, our support team will contact you directly.
If you have any questions, please don’t hesitate to contact our support team at:
Thank you for using oneclick™ services.
Your oneclick™ Team
Aug 2025
No notices reported this month