oneclick™ System status - Notice history

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May 2025

Major Incident - oneclick Access is Down
ResolvedMajor outage42 hours
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.
MAY27
Update of our certificates in our oneclick™ clusters
CompletedMaintenance3 hours
  • CompletedMay 27, 2025 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 27, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • PlannedMay 27, 2025 at 6:00 PMUTC

    Wir werden am 27.05.2025 ein Update unserer Zertifikate im oneclick™ Cluster durchführen.

    Das Update wird zwischen 20:00 Uhr und voraussichtlich 23:00 Uhr (UTC+2) stattfinden. Eine Downtime ist nicht zu erwarten, in Einzelfällen kann es aber zu kurzen Verbindungsabbrüchen im genannten Zeitfenster kommen.

    Wir bitten Euch das Update in Eure Prozesse einzuplanen.

    We will carry out an update of our certificates in our oneclick™ clusters on 27.05.2025. The update will take place between 8:00 pm and probably 11:00 pm (UTC+2). A downtime is not expected, but in individual cases there may be short connection interruptions during the specified time window.

    We kindly ask you to schedule the update in your processes.

Problems with Okto SSO
ResolvedDegraded performance38 minutes
  • ResolvedUTC

    We have identified cache issues in third party systems and fixed the issue. Login using Okta SSO is working again.

  • InvestigatingUTC

    We observed login problems with Okta SSO. We are currently investigating this incident.

MAY13
oneclick Cluster-Update: 13.05.2025 (20:00-23.00Uhr UTC+2)
CompletedMaintenance3 hours
  • CompletedMay 13, 2025 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressMay 13, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • PlannedMay 13, 2025 at 6:00 PMUTC

    Wir werden am 13.05.2025 ein Update unserer oneclick™ Cluster durchführen.

    Das Update wird zwischen 20:00 Uhr und voraussichtlich 23:00 Uhr (UTC+2) stattfinden. Eine Downtime ist nicht zu erwarten, in Einzelfällen kann es aber zu kurzen Verbindungsabbrüchen im genannten Zeitfenster kommen.

    We will carry out an update of our oneclick™ clusters on 13.05.2025. The update will take place between 8:00 pm and probably 11:00 pm (UTC+2). A downtime is not expected, but in individual cases there may be short connection interruptions during the specified time window.

MAY8
Acronis Cyber Protect: FRA Data center migration
CompletedMaintenance15 hours
  • CompletedMay 09, 2025 at 1:00 PMUTC
    Maintenance has completed successfully.
  • In progressMay 08, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedMay 08, 2025 at 10:00 PMUTC

    Acronis will be migrating operations to a new data center to enhance data center and network performanceRecovery from backups will not be available over the duration of the migration process.

Apr 2025

APR16
oneclick platform core update
CompletedMaintenance30 minutes
  • CompletedApril 16, 2025 at 6:30 PMUTC
    Maintenance has completed successfully
  • In progressApril 16, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • PlannedApril 16, 2025 at 6:00 PMUTC

    We will carry out an update of our oneclick core services on 16th of April 2025 to improve the performance of our platform.
    The update will take place between 8:00 pm and probably 8:30 pm (UTC+2). A downtime is not expected, but in individual cases there may be short connection interruptions during the specified time window.

    We kindly ask you to schedule the update in your processes.

    Am 16.04.2025 werden wir ein Update unserer oneclick Core-Services durchführen, um die Performance unserer Plattform zu verbessern. Das Update wird zwischen 20:00 Uhr und voraussichtlich 20:30 Uhr (UTC+2) stattfinden. Eine Downtime ist nicht zu erwarten, in Einzelfällen kann es aber zu kurzen Verbindungsabbrüchen im genanntem Zeitfenster kommen.

    Wir bitten Sie das Update in Ihren Prozessen einzuplanen.

    For further information please refer to our statuspage / Weitere Informationen finden Sie auf unserer Statuspage: https://status.oneclick-cloud.com/

APR9
Acronis Data Center Maintenance
CompletedMaintenance4 hours
  • CompletedApril 10, 2025 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progressApril 09, 2025 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedApril 09, 2025 at 8:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Exoscale DNS Issues
Resolved4 hours 30 minutes
  • ResolvedUTC

    The issue has been resolved.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
Acronis C2C Issues
Resolved18 hours 51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We would like to notify you that Acronis Cyber Protect Cloud in the Europe (Switzerland (EU5) C2C) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.

    Service impact: Some customers might be unable to reach C2c.
    Affected by incident: C2C
    Not affected by incident:

Mar 2025

MAR24
OVH Public Cloud: Network Maintenance
CompletedMaintenance8 hours
  • CompletedMarch 24, 2025 at 2:00 PMUTC
    Maintenance has completed successfully
  • In progressMarch 24, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 24, 2025 at 6:00 AMUTC

    OVH is having a global network maintenance. Public Cloud Infrastructure at OVH may be affected during that time.

    Status OVH: https://public-cloud.status-ovhcloud.com/

Increased network latency at Exoscale Cloud Infrastrutcure
Resolved37 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Exoscsale published the following status, which might impact customers using cloud infrastructure at all Exoscale datacenters:

    "We are currently suffering some network latency in all zones.
    You may encounter some issues to connect our services and your workload."

    Statuspage Exoscale: https://exoscalestatus.com/incidents/188195

MAR5
Terracloud Netzwerk-Infrastruktur Maintenance
CompletedMaintenance2 hours
  • CompletedMarch 05, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressMarch 05, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedMarch 05, 2025 at 9:00 PMUTC

    Terracloud wird Arbeiten an ihrer zentralen Netzwerk-Infrastruktu durchführen

    Während dieser Arbeiten wird es zu mehreren kurzen Unterbrechungen (20-30 Sekunden) kommen. Die Unterbrechungen beziehen sich ausschließlich auf die Verbindung zu den virtuellen Systemen – letztere laufen unterbrechungsfrei weiter.

Exoscale API - degraded Performance
ResolvedDegraded performance21 minutes
MAR4
Acronis Cyber Protect Cloud: Maintenance of Switzerland (EU5) datacenter
CompletedMaintenance4 hours
  • CompletedMarch 04, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressMarch 04, 2025 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedMarch 04, 2025 at 7:00 PMUTC

    Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.02 release.
    Affected by maintenance: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud
    Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.

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