oneclick™ System status - Notice history

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Notice history

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Nov 2024

Outage at Exoscale
ResolvedPartial outage3 minutes
  • ResolvedUTC

    This incident has been resolved. The Exoscale portal is reachable again.

  • InvestigatingUTC

    We are currently investigating this incident.

Server not reachable (Contabo)
Resolved72 hours 36 minutes
  • ResolvedUTC

    This incident has been resolved by Contabo:

    RESOLVED: The problem causing service disruption in Dusseldorf and Hub Europe datacenters has been resolved and all services are now back online. There will be no further updates on this matter.

    Should you still experience an issue with your services please contact our support.

  • UpdateUTC

    Contabo is currently experiencing issues in their Dusseldorf data center that may affect servers located in this datacenter.

    From https://contabo-status.de/:
    Our team is actively investigating the situation to identify the root cause. The investigation is underway by our technical team.

  • UpdateUTC

    Continued updates on Contabo - Contabo Server Status:
    Our technical team has identified the root cause of the ongoing incident. Our skilled technicians are currently working diligently to recover all affected host systems as quickly and efficiently as possible.

  • IdentifiedUTC

    New Information from Contabo - Contabo Server Status:

    We are currently experiencing issues in our Dusseldorf data center that may affect servers located in this datacenter. Our team is actively investigating the situation to identify the root cause. The investigation is underway by our technical team.

  • InvestigatingUTC

    We are currently investigating this incident.
    Some at Contabo hosted servers are not reachable.
    We have informed contabo about this incident, please also look on their status page: Contabo Server Status

NOV6
Acronis Datacenter Maintanence
CompletedMaintenance4 hours
  • CompletedNovember 06, 2024 at 11:30 PMUTC
    Maintenance has completed successfully
  • In progressNovember 06, 2024 at 7:30 PMUTC
    Maintenance is now in progress
  • PlannedNovember 06, 2024 at 7:30 PMUTC

    Acronis plans a maintanence in the Acronis datacenter eu-5 (Switzerland).

    Acronis Services may become unavailable for up to 2 hours during the activity.

    Affected by maintenance: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud

Oct 2024

Exoscale API outage
ResolvedPartial outage1 hour 3 minutes
  • ResolvedUTC

    Exoscale reported fixed API and stable situation at 9.48am.

    https://exoscalestatus.com/incidents/178556

  • InvestigatingUTC

    Exoscale is having issues with their API this morning. It has first been reported at 8.45 am.

    This is affecting oneclick users using Exoscale Cloud Subscriptions: VM status might not be synced correctly, VMs can not be switched on/off via the API.

    Exoscale Statuspage: https://exoscalestatus.com/incidents/178556

OCT25
Acronis Datacenter Maintenance
CompletedMaintenance10 hours
  • CompletedOctober 26, 2024 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 25, 2024 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 25, 2024 at 4:00 PMUTC

    Acronis plans a maintenance in the Acronis datacenter eu-5 (Switzerland). Backups might be delayed in that period which might affect a noticeable slow down in network performance.

Login problem
ResolvedDegraded performance10 hours 14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Some users are experiencing issues when logging in to https://oneclick.services. If you encounter this problem, please contact us at support@oneclick-cloud.com.

    We are currently investigating this incident.

OCT23
Acronis Datacenter Maintenance
CompletedMaintenance1 hour
  • CompletedOctober 23, 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 23, 2024 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 23, 2024 at 10:00 PMUTC

    Acronis Cloud Team will carry on an infrastructure activity to migrate the IP addresses under new Firewall for an overall better quality of the provided Acronis services.

OCT10
Acronis Cyber Protect Maintenance
CompletedMaintenance4 hours
  • CompletedOctober 10, 2024 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 10, 2024 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 10, 2024 at 5:00 PMUTC

    Acronis Services may become unavailable for up to 2 hours during the activity.

Sep 2024

SEP16
Acronis Cyber Protect Cloud Maintenance
CompletedMaintenance2 hours
  • CompletedSeptember 16, 2024 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 16, 2024 at 11:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 16, 2024 at 11:00 AMUTC

    Acronis Cyber Protect Cloud will have a global Maintenance from 16 September 2024 12:00 PM - 16 September 2024 02:00 PM (GMT +00)

    Services impact: Acronis services will become unavailable for up to 30 minutes during the activity.

Partial outage at cloud provider Contabo
ResolvedMajor outage22 hours 28 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Our Cloud Provider Contabo has a major outage at their Nuremberg Data Center.
    They are working on fixing the issue: https://contabo-status.com/

  • InvestigatingUTC
    We are currently investigating this incident.

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