oneclick™ System status - Notice history

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Aug 2024

Exoscale API down - Problems with Status of Cloud-Infrastructure
ResolvedPartial outage25 hours 31 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have identified problems in the public internet which caused the problems. The problems are resolved and the services should be available again.

    We continue to investigate possible causes.

  • IdentifiedUTC

    We are currently experiencing problems with Cloud Infrastructure at datacenters from the Cloud Provider Exoscale. This leads to possible problems with connecting to the ressources, servers, and applications that are using Exoscale Infrastructure.

    We are currently investigating this incident.

AUG23
Server Maintenance
CompletedMaintenance2 hours
  • CompletedAugust 24, 2024 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 23, 2024 at 10:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 23, 2024 at 10:00 PMUTC

    We are planning for a scheduled maintenance during that time.
    During the maintenance our services will be temporarily not available.

Exoscale API down - Problems with Status of Cloud-Infrastructure
Resolved32 hours
  • ResolvedUTC

    This incident has been resolved. The network problems have been solved by the internet provider.

  • IdentifiedUTC

    We have identified problems in the public internet which caused the problems. The problems are resolved and the services should be available again.

    We continue to investigate possible causes.

  • InvestigatingUTC

    We are currently experiencing problems with Cloud Infrastructure at datacenters from the Cloud Provider Exoscale. This leads to possible problems with connecting to the ressources, servers, and applications that are using Exoscale Infrastructure.

    We are currently investigating this incident.

Jul 2024

JUL2
Exoscale Maintenance: [CH-GVA-2]Core Network - Hardware replacement
CompletedMaintenance4 hours
  • CompletedJuly 02, 2024 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressJuly 02, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJuly 02, 2024 at 2:00 AMUTC

    The cloud provider Exoscale is planning for a scheduled maintenance during that time.

    It might affect oneclick customers that use Exoscale Cloud Infrastructure in datacenter CH-GVA-2 (Geneva) packages.

    Exoscale Maintenance Information:

    As part of our ongoing commitment to improve our core network architecture on a global scale, we are implementing significant changes to our networking infrastructure in CH-GVA-2.

    We don’t expect this intervention to have any impact on operations and services, however a TCP session reset could be seen on the ongoing connections a couple of times.

    Please be assured that we will provide regular updates on the progress of this deployment. Your satisfaction and uninterrupted service remains our top priority.


    Affected services:

    Global │ CH-GVA-2 │ API │ Compute │ Database service DBaaS │ Managed Kubernetes SKS │ Network Load Balancer NLB │ Object Storage SOS │ DNS │ Portal │ Managed Private Networks

Jun 2024

JUN25
Exoscale Maintenance: [CH-GVA-2]Core Network - Hardware replacement
CompletedMaintenance4 hours
  • CompletedJune 25, 2024 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 25, 2024 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 25, 2024 at 2:00 AMUTC

    The cloud provider Exoscale is planning for a scheduled maintenance during that time.

    It might affect oneclick customers that use Exoscale Cloud Infrastructure in datacenter CH-GVA-2 (Geneva) packages.

    Exoscale Maintenance Information:

    As part of our ongoing commitment to improve our core network architecture on a global scale, we are implementing significant changes to our networking infrastructure in CH-GVA-2.

    We don’t expect this intervention to have any impact on operations and services, however a TCP session reset could be seen on the ongoing connections a couple of times.

    Please be assured that we will provide regular updates on the progress of this deployment. Your satisfaction and uninterrupted service remains our top priority.

    Affected services:

    Global │ CH-GVA-2 │ API │ Compute │ Database service DBaaS │ Managed Kubernetes SKS │ Network Load Balancer NLB │ Object Storage SOS │ DNS │ Portal │ Managed Private Networks

Connection issues (mostly timeout at step 8)
ResolvedDegraded performance19 hours 8 minutes
  • ResolvedUTC

    In a data centre where a oneclick™ service is running, an incompatibility problem occurred after an update. The problem was identified and resolved. The service is now running stable again.

  • MonitoringUTC

    The problem has been fixed. We are currently monitoring.

  • IdentifiedUTC

    We identified a problem and are currently working on a fix.

    Our Datacenter / Streaming Cluster in Netherlands should have been fixed already.

  • InvestigatingUTC
    We are currently investigating this incident.
JUN17
Exoscale API maintenance
CompletedMaintenance7 hours
  • CompletedJune 17, 2024 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progressJune 17, 2024 at 1:00 PMUTC
    Maintenance is now in progress
  • PlannedJune 17, 2024 at 1:00 PMUTC

    Dear customers, Exoscale is planning for a scheduled maintenance during that time.

    In that time the following services within our API to Exoscale might be affected:

    • 3pm - 9.30pm (UTC+2): Snapshots will not work

    • 9pm - 10pm (UTC+2): The compute API will not work

    oneclick customers that have connected their Exoscale subscriptions to their oneclick tenant as a connection will not be able to fully use the integrated functionality of the Exoscale API.

    Between 9 - 10pm the synchronisation of the connection and devices as well as event profiles will not work properly.

    Thanks for your consideration.

JUN17
oneclick Mesh: Maintenance
CompletedMaintenance1 hour
  • CompletedJune 17, 2024 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressJune 17, 2024 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedJune 17, 2024 at 9:00 AMUTC

    We are planning for an urgent scheduled maintenance at 17.05.2024 11:30 UTC+2 for no longer than 45 minutes.

    oneclick Mesh can not be used during that time. Please plan for a lunch break or use alternative access methods to access your infrastructure.

JUN13
Maintenance at our Kubernetes Cluster
CompletedMaintenance30 minutes
  • CompletedJune 13, 2024 at 9:30 PMUTC
    Maintenance has completed successfully
  • In progressJune 13, 2024 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedJune 13, 2024 at 9:00 PMUTC

    We want to inform you about scheduled maintenance at our Streaming Cluster.
    In the time mentioned the Cloud Provider undertakes the following maintenance measures:

    Update to our Ingress Controller.
    A disconnect might happen for a few seconds.

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